Manda Panda Creations Copyright 2008
Home How to Purchase Jewelry Blog Shopping Cart
Jewelry
  • Earrings
  • Bracelets
  • Necklaces
  • Jewelry Sets
  • Custom Designs
  • Bridal / Special Events
  • Inspiration Gallery
  • Parties and Events
  • Wedding Themed Events
  • Services
  • Repair Services
  • Repurposing Jewelry
  • Jewelry Classes
  • Gift Services
  • How to Purchase
  • Bracelet Size Guidelines
  • Necklace Size Guidelines
  • Store Policies
  •        - Payments and Tax
           - Shipping Policies
           - Returns and Exchanges
  • Making a Purchase
  • About Us
  • Contact Us
  • Shopping Cart
     
    Store Policies

    Payments

    Manda Panda Creations proudly accepts VISA, MasterCard, Discover, American Express, Bank Debit Cards and Paypal.

    All financial transactions are processed directly through Paypal's secure server as our third-party processor, and is never entered, processed or stored while on www.mandapandacreations.com. Paypal provides a transaction number once your payment has been successfully processed. This is your paypal receipt. An alert is sent to Manda Panda Creations within minutes of receiving your payment.

    We begin processing your order within 48 hours of receipt of your payment. You will be sent a confirmation email from Manda Panda Creations which includes estimated arrival of your product(s) and an itemized receipt referencing your Paypal transaction number and method of payment (VS, MC, Amex, Disc or PP). Manda Panda Creations does NOT handle or ever have access to any part of your credit card number(s) or Paypal account number(s).

    Tax

    All orders placed or shipping to the state of Ohio will be charged sales tax in accordance with Ohio code. For the current tax rates by county, click the following link.

    Manda Panda Creations, LLC studios are located in Delaware, Ohio in Delaware county. The current tax rate is 6.75% (last updated November 28, 2008).

    Shipping Policies

    Manda Panda Creations will confirm receipt of your order and ship all ready-to-wear items within 48 hours of receiving your order (excluding holidays). Custom orders will be confirmed within 48 hours and ship within 21 business days of receipt of order (excluding holidays).

    We ship using USPS priority mail with delivery confirmation for a flat rate of $8.00 unless otherwise stated. This price includes up to 4 items. Priority mail will deliver to your domestic US location within 4 business days of shipment.

    If you have a need for a more expedited shipment method, please contact sales@mandapandacreations.com prior to placing your order.

    All jewelry items will be packaged in bubble wrap or bubble pack to protect them from damage in normal transit. We take every precaution to protect your items in shipping but we do not assume responsibility for damage caused by the shipper. We will repair any items for a fee in the unlikely event damage occurs in transit. Email service@mandapandacreations.com within 7 days of receipt of your order.

    You may purchase optional insurance for your shipment. The fees for this service are the actual cost assessed by USPS. To obtain a quote for insurance, simply email sales@mandapandacreations.com, include a list of the items you wish to purchase and we will respond with insurance cost from USPS within 2 business days.

    Manda Panda Creations will confirm shipment and tracking information within 24 hours of shipping.

    Shipments are currently limited to the domestic US.

    Returns and Exchanges

    Manda Panda Creations is dedicated to providing the highest quality craftsmanship. All jewelry designs are fully warranted against manufacturing defects for 30 days. We will provide service on any item outside its warranty period for an additional fee for life*.

    In the event you have any problem with any product you receive from us, please notify service@mandapandacreations.com and we will respond within 48 hours on how to resolve your issue.

    If you wish to return or exchange merchandise ALL of the following conditions must be meet:

    1. You must notify Manda Panda Creations within 14 days of receipt of your order that you wish to return or exchange and obtain a Return Authorization Number. You may do this by phone 614.302.4482 or by emailing service@mandapandacreations.com. We will not accept returns or exchanges which do not include an RMA.
    2. Provide the order number, item(s) you wish to return and the reason. Also be sure to include your current contact information so we can communicate with you.
    3. All merchandise must be returned in original condition. Noticeably worn, used or damaged items will not be accepted.
    4. Shipping and handling charges are not eligible for credit for any returns or exchanges.
    5. Custom order merchandise may NOT be returned or exchanged, but we will service any custom orders for 30 days for fee (less return shipping) and/or service it for life for a charge.*
    6. Eligible credits will be issued as merchandise credit or gift certificates with Manda Panda Creations.
    7. Merchandise must be packaged securely. We recommend use of bubble wrap and rigid cardboard to avoid damage. Manda Panda Creations does not assume responsibility for return or exchange items which are lost or damaged in transit.

    Once your return/exchange merchandise has been received and reviewed, we will contact you to confirm receipt and issue the appropriate merchandise credit. If you have any questions, please email service@mandapandacreations.com.

    We ask that you verify bracelet and necklace lengths at the time of your order so we can make any necessary adjustments prior to shipment. Upon delivery if you find the fit is not right, we will provide a one free adjustment (excluding return shipping). Please contact service@mandapandacreations.com within 7 days of your delivery and we provide instructions for this process.

    We do not assume responsibility for items damaged in transit; however, you may purchase optional insurance with your order. See the "Shipping Policies" section above for details.

    Manda Panda Creations will provide service for any items damaged in transit for a fee. *To learn more about our repair service offering, please visit the Services page on our website.

    Could not connect: Access denied for user 'manddcra_mpcprod'@'server224-3.web-hosting.com' (using password: YES)